Customer terms & conditions Template for Zimbabwean Businesses

When to use it

A business accepts made-to-order jobs and needs written terms covering the deposit, delivery and change requests.

Information to prepare

• Effective date
• Governing jurisdiction
• Document reference
• Scope, deliverables and exclusions
• Fees, currency, payment schedule and applicable taxes
• Delivery or performance terms
• Cancellation, return and refund policy
• Liability terms and mandatory consumer rights
• Complaints, escalation and dispute process
• Customer support contact and response arrangements

Before sharing or approving

Check cancellation, returns and dispute language against the actual offer and applicable consumer rules.

Review requirements

Working draft for professional review. Local law, mandatory rights, licences, tax treatment and enforceability must be checked before use. Approval in Accounts records your internal review; it is not an electronic signature or certification.